Job Information
Customer Service Agent
Paidamoyo Zone , 762 Days Ago Job reference: (367)
Overview
Job Type: Full-Time
Duration:
Job Salary Range: $ 500 - 1000 Per Month
Department:
Job Category: Marketing / Sales
Sub Category:
Job Shift: 8 AM to 5PM
Posted: 26-09-2018
Zipcode:
Admin Notes: 
Requirements
Minimum Education: University
Degree Title: Bsc in Marketing degree or equivalent
Minimum Experience: 2 Years
Age: 25 Years - 40 Years
Work Permit:
Required Travel:
Job Status
Job Status: Sourcing
Start Publishing: 26-09-2018
No of Jobs: 1
Stop Publishing: 26-10-2022
Location
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Location
Description

Maintain updated knowledge of all company products and services in order to provide adequate education to customers

Provide information and instructions about relevant products and services

Make product and service suggestions to meet the customer’s specific needs

Field incoming phone calls and respond to phone messages from customers

Promptly respond to customer questions submitted via email or our website

Answer customer questions and provide information to resolve any issues

Process orders and returns

Obtain necessary information from customers to adequately follow up

Document important customer information for future reference

Collect and record customer feedback and information, and share that with appropriate departments and team members

Generate interest in new products or services and connect customers with salespeople when required

Foster and maintain relationships with customers to improve our retention rate

Attend all required customer service-related meetings

 

Agreement
Qualifications
Prefered Skills

Excellent written and verbal communication skills

 Ability to foster and maintain relationships

 Organizational skills with the ability to manage numerous projects and priorities at once

Positive and service-oriented attitude

 Ability to thrive in a fast-paced and sometimes high-pressure environment

Basic computer skills and excellent phone disposition

Willingness to work independently or as part of a team

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